Help

This is the place where frequently asked questions are shared, expect this page to grow over time.

Did you know that FFindr lets you...

  1. Create and save custom calendars (Go to Frisbee tournament calendars worldwide and have a look at the right sidebar)
  2. Create personal tournament lists (Go to a tournament page and look for Add to or remove from custom tournament list)
  3. Create and manage online registrations (Go to a tournament page and look for Create online registration)
  4. Create team rosters (Go to a team page and look for Create new roster)
  5. Export tournament dates to Apple iCal, Facebook, Google Calendar, Outlook, etc. (Look for Export to iCalendar)
  6. Communicate with its database via the FFindr API (Go to the developers page and follow the instructions)

Frequently Asked Questions

  1. I cannot create a player page, it says a person with this name exists already!
  2. I cannot log into my user account!
  3. What is the difference between user accounts and player (or event, team, and link) pages?
  4. How can I edit my player's profile (or my event, team, and link page)?
  5. How to upload your player photo?
  6. What are the features of FFindr-powered online registrations?
  7. How to setup an online registrations for my tournament?
  8. Why are some player names shortened or rather hidden?
  9. How to add a YouTube video to my page?

1. I cannot create a player page, it says a person with this name exists already! Back to top

A player should obviously have only one player page. That's why FFindr checks if a player with the same name has already been created. You can use the search to check if a certain player page exists already. If so, you might not be able to see the player's page due to limited acces to that very page (pages can be visible for everyone, for registered users, or for administrators/owners only). If you cannot access an existing player's page you might want to refer to How can I edit my player's profile (or my team or tournament page)?.

2. I cannot log into my user account! Back to top

If you fail to log into your FFindr user account, this might not be due to a wrong login/e-mail address nor a wrong password (if so, simply request a new password). Actually you might mix up user accounts with player pages, having the latter (and eventually received a notification e-mail about its creation) does not mean you also have the first. Refer to What is the difference between user accounts and player (or event, team, and link) pages? and How can I edit my player's profile (or my event, team, and link page)?.

3. What is the difference between user accounts and player (or event, team, and link) pages? Back to top

User accounts are a totally different thing than player (or event, team, and link) pages. A user account is needed for the administration of those pages. In general, each page is owned by one user (account) who is entitled to administrate it. Some pages have been added anonymously, and thus have no owner. Consequently, one user can own and administrate several event (or team, player, and link) pages.

You can also put it this way: player pages are bound to a real person and thus should exist only once on FFindr, whereas user accounts are virtual and do not necessarily correspond to a real person.

4. How can I edit my player's profile (or my event, team, and link page)? Back to top

In order to modify an existing page on FFindr you need to be logged into your FFindr user account, get one now if you haven't already. Furthermore you need to be the owner (also called administrator) of the page you want to modify. FFindr offers an easy way to request ownership of pages in case that you don't own a page you think you should. Simply click on Request ownership of this page inside the OPTIONS menu; you will receive an e-mail regarding your request with instructions on how to proceed.

Page owners (administrators) can always access Modify player (or event, team, link) inside the OPTIONS menu right below the title. As a page administrator you can also transfer the administrator rights to another FFindr user account. Simply change the administrator to whatever other FFindr user account, and click Update. Once you transferred the administrator rights to another account you will not be able to modify this anymore.

5. How to upload your player photo? Back to top

First, log into your FFindr account. Then, go to your player page or a player page you administrate. Assuming that you are the page's admin, you can now modify the page by clicking on OPTIONS and Modify player (if you don't have this option you aren't the page's admin and thus not entitled to make modifications, please refer to How can I edit my player's profile). In edit view you have the field Photo right below the map, click on Browse... in order to search for a picture to upload from your computer. Pictures should ideally come in JPG format and have a decent quality, being at least 150x150 pixels.

6. What are the features of FFindr-powered online registrations? Back to top

Once created, a FFindr-powered online registration comes with:

  • Ask the bidder all you need to know and get the right answers thanks to powerful answer format validation
  • Customizable notification e-mails to the teams/players and tournament admin for each registration sent
  • An exportable Excel file (.csv) including all registrations and their answers to the registration questions
  • Waiting list management with easy drag&drop to move teams/players up or down in the list
  • All data are accessible and exportable via the FFindr API
  • Player registration for registered teams (roster management), showing you how many and who exactly is coming
  • Writing messages to all registered teams/players at once via the convenient Send a message to all registrations option
  • Export option of the registered teams and rosters to easily import everything into ultiorganizer (on request only)
  • Automatic player passes generation with any custom design (on request only)

7. How to setup an online registrations for my tournament? Back to top

FFindr allows for an easy-to-setup online registration for your Frisbee tournament. As the page admin, simply click on Create online registration in the OPTIONS menu right below the title and specify the following:

Division

  • You can setup an online registration for each defined division of your tournament.

Registration period

  • The registration window will only be open and accepting bids during the specified time frame.

Contact e-mail

  • All automated notification e-mails will be sent to this address, so be sure to provide a correct one. This address will also receive all messages from the Send a message dialog of the registration's division in the registration tab.

Available spots

  • This defines where to make the cut, meaning there will be a waiting list if there are more registrations then the defined spots.

Costs

  • A text field to indicate registration fees, costs, etc.

Limit access to user group?

  • This option allows to restrict registrations to users (FFindr accounts) that belong to a specified user group (get in touch if you need a dedicated user group for your event). If you need user group that is not yet existing, please get in touch. Otherwise leave this field unchanged and everybody can submit registrations. Example: Only allow WCBU2011 team managers to register teams.

Limit registration to group?

  • This option allows to restrict the registration of teams or players that belong to a certain group. For instance, the FFDF runs official tournaments and limits registration to FFDF affiliated teams. Leave this field unchanged in order to allow any team or player to register.

Enable player registration?

  • Whether or not registered teams can also submit a roster with players.

Registration period for players?

  • This is where the registration period for player registration can be defined. If not set, the global registration period is used. This option allows for a delayed player registration, when team registration is already closed.

Limit roster players to group?

  • This option allows to restrict the players for rosters that belong to registered teams. For instance, FFDF runs official tournaments and only allows FFDF affiliated players to get on the registered team's rosters. Leave this field unchanged in order to allow any player to be added to rosters.

Registration confirmation e-mail

  • This customizable message will be sent to each and every registration. Feel free to adapt its content to your needs.

Questions

  • By clicking on Add new question you can request further information about each bid. For instance how many meals they want, whether they prefer camping or something else, or the level of play. With each question you can define the expected answer format (e.g. a date, a phone number, a country), which ensures that only valid answers are submitted. Furthermore you can make questions compulsory, meaning that the user has to provide an answer in order to successfully submit a bid.

Once the registration is over, or the page admin considers it to be over, the selection can be announced via Announce selection and close registration. You will be able to customize the Invitation e-mail as well as the E-mail for waiting list in case that there were more bids than spots.

8. Why are some player names shortened or rather hidden? Back to top

The visibility of names depends on the player's privacy settings. FFindr offers three different privacy settings for player pages, where visibility can be set to either:

  1. Everyone,
  2. Only registered users, and
  3. Only the administrator.

The little lock behind a shortened player name will tell you which privacy level is applied. Log into your FFindr account to gain access to all player pages set to only registered users.

9. How to add a YouTube video to my page? Back to top

You can easily embed a YouTube video on your page (be it an event, a team or player, or a link page). You only need to provide the YouTube ID on the edit page (please refer to How can I edit my player's profile to do so) and click update. To get the YouTube ID, simply:

  1. Go to YouTube
  2. Find the video you would like to show on your page
  3. Click on the Share button of the video
  4. Copy the link, e.g. http://youtu.be/TU7JjJJZi1Q
  5. Use the last 11 characters (the YouTube ID) for your FFindr page, e.g. TU7JjJJZi1Q